1. Client-Initiated Cancellation
Clients may cancel any service at any time by submitting a cancellation request through the client portal. Two options are available:
- Immediate Cancellation — Service terminates at the end of the current billing cycle.
- End-of-Term Cancellation — Service continues until the paid period expires and is not renewed.
2. How to Cancel
- Log in to your client portal.
- Navigate to Services and select the service you wish to cancel.
- Submit a cancellation request or raise a support ticket with the word “Cancellation” in the subject.
- You will receive a confirmation email once the cancellation is processed.
3. Cancellation Timelines by Service
3.1 Hosting, VPS, Cloud, and Server Services
- Monthly plans: Cancel any time; service remains active until end of paid month.
- Quarterly plans: Cancel any time; service remains active until end of paid quarter.
- Annual plans: Cancel any time; service remains active until end of paid year. No pro-rated refund for unused months (unless within 7-day refund window).
3.2 Flexible / Pay-As-You-Go Services (No Contract)
- Monthly billing, no minimum commitment.
- Cancellation takes effect at end of the current billing month.
- No cancellation fee applies.
3.3 Development Projects (Web, App, E-commerce, SaaS)
- Provide written notice via email or support ticket.
- Work completed to date will be billed; excess advance refunded.
- Completed and delivered projects cannot be cancelled.
3.4 GoMaps Listing and Sponsored Services
- Listings: Deactivated at any time upon request. No refund on listing fees.
- Sponsored campaigns: Cancellable before campaign start date for full refund. Active campaigns are non-cancellable mid-run.
3.5 Audio Advertisement Services
- Before production: Full refund.
- After production but before airing: Broadcast fees refunded; production fees retained.
- Active broadcast schedules: Cannot be cancelled mid-schedule.
3.6 Domain Names
- Domain registrations are non-cancellable once registered.
- Auto-renewal can be disabled from the client portal at any time before the renewal date.
4. Company-Initiated Cancellation
The Company reserves the right to cancel services under the following circumstances:
- Non-payment of invoices after the 7-day grace period.
- Violation of the Acceptable Use Policy or Terms and Conditions.
- Fraudulent activity or misrepresentation.
- Court orders or legal directives.
- Discontinuation of a specific service (30 days’ notice will be provided where possible).
5. Data After Cancellation
Important: Always take a full backup of your data before cancelling any hosting or server service.
- Hosting services: Data retained for 7 days after cancellation for recovery if needed.
- After 7 days: All data, files, databases, and emails are permanently deleted.
- The Company is not responsible for data loss resulting from cancellation or termination.
