Geethanjali Technologies (“we”, “us”, “PRITSCO”) is committed to protecting the privacy of all individuals who visit our website or use our services. This Privacy Policy explains what information we collect, how it is used, stored, and protected, and your rights with respect to your data.
1. Information We Collect
1.1 Information You Provide
- Full name, email address, phone number, and postal address during registration.
- Company name, GST number, and PAN for billing and invoicing purposes.
- Payment information processed securely through Razorpay (we do not store card details).
- Support ticket content, messages, and communications.
- Domain registration details and technical configuration preferences.
1.2 Information Collected Automatically
- IP address, browser type, operating system, and device information.
- Pages visited, time spent, referral source, and clickstream data via server log files.
- Cookies and similar tracking technologies for session management.
2. How We Use Your Information
- To create and manage your client account and provide services ordered.
- To process payments, generate invoices, and manage billing cycles.
- To send transactional emails such as invoices, OTP verification codes, and service notifications.
- To respond to support requests and provide technical assistance.
- To communicate service updates, maintenance windows, and policy changes.
- To detect and prevent fraud, abuse, and violations of our Terms of Service.
- To comply with legal obligations under Indian law including the IT Act 2000 and GST regulations.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data only with:
- Razorpay — Payment processor for completing transactions.
- Domain Registrars — ICANN-accredited registrars for domain registration (e.g., ResellerClub).
- Cloud Infrastructure Providers — For service delivery and hosting.
- Legal Authorities — When required by law, court order, or government mandate.
4. Cookies and Tracking
Our website uses cookies for session management, security (CSRF protection), and basic analytics. You may disable cookies in your browser settings, but this may affect the functionality of our client portal. We do not use third-party advertising cookies.
5. Data Retention
We retain your personal data for as long as your account is active or as required for legal and accounting purposes. Invoice and transaction records are retained for a minimum of 7 years as required under Indian tax law. You may request account deletion by contacting our support team, subject to outstanding obligations.
6. Security Measures
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Passwords hashed using bcrypt — never stored in plaintext.
- Email OTP two-factor authentication for login and sensitive actions.
- CSRF token protection on all web forms.
- IP-based rate limiting and automated intrusion detection.
- Razorpay HMAC-SHA256 signature verification on all payment callbacks.
7. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access — Request a copy of personal data we hold about you.
- Correction — Correct inaccurate or incomplete personal data.
- Deletion — Request deletion of your personal data (subject to legal retention).
- Objection — Object to processing of your data for marketing purposes.
- Portability — Request your data in a structured, machine-readable format.
To exercise any of these rights, contact us at support@pritsco.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies independently.
9. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
10. Grievance Officer & Contact
For any privacy-related concerns or complaints under the IT Act 2000 and DPDP Act 2023:
